1. A project manager works with a
stakeholder for months to open a community greenhouse. The stakeholder changes
their expectations and the project timeline.
What
actions can the project manager take to resolve this issue? Select all that
apply.
Answers
·
The project manager can review the contracts
with the stakeholder to include the timeline and the budget.
·
The
project manager meets with the team to determine who is not doing their job
correctly.
·
The project manager can establish a timeline
to complete this project and propose a follow-up project.
·
The
project manager avoids the stakeholder and continues with their original plan.
2. Which step of the closing process
may be as simple as sending an email or as complicated as having a large
meeting?
Answers
·
Host
a closing celebration with the team.
·
Conduct
a formal retrospective with the team.
·
Review
contracts and documentation with the whole project team.
·
Make sure that all stakeholders are aware the project, or phase,
is ending.
3. Consider the following project
closing scenario:
The project manager does a final review of tasks and deliverables to ensure they are complete. They make sure there is written proof from stakeholders documenting that they are happy with the outcome. The project manager leads a meeting with the team to document what went well, what could be improved, and overall lessons learned. Finally, the team is disbanded, and the project manager thanks them for their work.
What step of the project closing phase is the
project manager missing?
Answers
·
Document
acceptance of the project outcome
·
Conduct
a formal retrospective with the project team
·
Ensure
the project has satisfied its deliverables, goals, and desired outcomes
·
Review all contracts and documentation
4. What are the main purposes of a
closeout report? Select all that apply.
Answers
·
Gives
the project manager time to meet with the team one last time to complete
missing work
·
Provides an evaluation of the quality of work
·
Evaluates the project’s performance with
respect to budget and schedule
·
Serves as a blueprint to document what the team did, how they did
it, and what they delivered
5. In what three ways does a small
closing process at the end of each milestone differ from a formal, more
comprehensive closing phase at the end of the project?
Answers
·
After
a milestone closing, during the project, there is no need to reach out to
stakeholders.
·
After a milestone closing, during the project,
stakeholders provide feedback regarding any changes that need to be made going
forward.
·
A formal closing, at the end of a project, is
the last step before a team disbands.
·
A formal closing, at the end of a project, includes an impact
reporting meeting.
6. Consider the following scenario:
The project manager needs to include several sections in the closeout report for the Janco car company’s new car series launch. First, the project manager completes the executive summary, describing the project process and purpose. Second, they note the key accomplishments like meeting the launch’s objectives and highlighting the team’s impact on the project. Third, they identify open items like what the team didn’t complete, and add improvement ideas for similar, future projects. Fourth, they detail the next steps for follow-up projects. Fifth, they list the launch schedule with project milestones, project on-track status, and setbacks. And sixth, they list the project resources like the original project plan, stakeholder communications, and documents such as user manuals on how to unload cars from delivery trucks.
Which item is the project manager missing in
their closeout report?
Answers
·
Next
steps
·
Open
items
·
Key
accomplishments
·
Lessons learned
Explanation: It would seem that the
project manager left out one essential component from the closeout report: an
analysis of the things that were learnt. In spite of the fact that they have
addressed a variety of topics, such as achievements, open items, further actions,
and resources, it is very important to particularly address the lessons gained
from the project. This involves taking some time to consider what aspects of
the project were successful, what aspects might have used some tweaking, and
how those learnings may be applied to future endeavors. It is an essential
element for achieving continual improvement in the management of projects.
7. Fill in the blank: A
retrospective is the best tool for reflection and _________ .
Answers
·
planning
·
improvement
·
budgeting
·
collaboration
Explanation: Always striving for betterment! A retrospective is
a terrific tool for reflecting on what went well, what might have gone better,
and working out how to continue to grow better in the future. A retrospective
may be organized in a number of different ways. It's kind of like the project's
version of a therapy session.
8. Your team has completed their
project, but you’ve neglected to close it out and confirm all work is done.
What sort of impact can this create for your organization? Select all that
apply.
Answers
·
Put your organization at legal risk
·
Remove
unnecessary budgetary expenses
·
Damage your relationship with the customer or
client
·
Negatively impact scheduled launch dates
9. Which closeout report section
includes topics such as things the team didn’t get to work on and ideas for
changes if they had the time?
Answers
·
Executive
summary
·
Lessons
learned
·
Key
accomplishments
·
Open items
Explanation: This is the portion of the document under
"Open Items and Improvement Ideas." In this section, the project
manager discusses areas of the work that the team wasn't able to finish and
offers suggestions for adjustments or enhancements that the team may be able to
undertake if they had access to more time or resources. It is a segment that
looks into the future and helps to the ongoing progress of the project while
also providing useful information for upcoming undertakings.
10. Which of the following are
benefits of hosting a retrospective at the closing of a project? Select all
that apply.
Answers
·
Promotes positive changes
·
Decreases
the following project’s budget
·
Encourages team building
·
Facilitates improved collaboration
Shuffle Q/A 1
11.
What happens during a project closing? Select all that apply.
Answers
·
The team obtains formal recognition from key
stakeholders that the project is complete.
·
The project manager and team confirms all
project tasks are complete.
·
The team executes remaining project management
processes, such as procedural or administrative work.
·
The
customer identifies new deliverables and ongoing task work.
12.
What are the potential effects on a project team if a project is not closed
properly? Select all that apply.
Answers
·
Encourages
the team to move on to new projects
·
Negatively impacts the team’s time and effort
·
Lessons learned could be lost if not recorded
correctly
·
Diminishes the team’s credibility
13. As a project manager,
you prepare a final presentation for stakeholders to summarize what your team
has accomplished and answer any questions or concerns. What type of
presentation should you prepare?
Answers
·
A
request for proposal presentation
·
A
risk register presentation
·
A
statement of work presentation
·
An impact report presentation
14.
What are the main purposes of the project closeout report? Select all that
apply.
Answers
·
Celebrate
the team’s success with a formal congratulations
·
Review
the project’s performance in respect to budget and schedule
·
Provide
an evaluation of the quality of work
·
Document
what the team did, how they did it, and what they delivered
15.
As a project manager, you put together closing documentation for a project.
Which of the following steps should you complete? Select all that apply.
Answers
· Create
closeout reports
·
Review notes from any retrospectives
·
Gather
final feedback from stakeholders
·
Verify
that all team members completed their tasks
16.
What should a project manager do to ensure an effective closing process? Select
all that apply.
Answers
·
The
project manager hosts a retrospective meeting for the team.
·
The
project manager confirms the work is done and the agreed-upon closing processes
are executed.
·
The
project manager invites the stakeholders to provide the notes from their
independent retrospective.
·
The
project manager gives the stakeholders an impact reporting presentation.
17.
What team considerations should the project manager focus on during the closing
process?
Answers
·
Build a culture that allows retrospectives so
teams can collaborate and have positive changes
·
Encourage
the team to review one another’s work to find the weak link in the team
·
Review
all project tasks to see where the team members could have been involved more
·
Work
with each team member to review the work that they did and the deadlines they
missed
18.
Fill in the blank: As a project manager, it is important to avoid two kinds of
projects: abandoned projects and _____ projects.
Answers
·
incomplete
·
never-ending
·
unapproved
·
unwritten
Answers
·
Retrospective
review
·
Project closeout report
·
Impact
report
·
ROAM
analysis
Answers
·
A never-ending project
·
A
deadline project
·
A
successful project
·
An
abandoned project
The project manager reviews documentation for the project, including the statement of work and RACI chart. The project manager closes the vendor contract, submits all payments, and retrieves all final deliverables from contracted workers. They send an email communication to ensure all stakeholders are aware that the project is ending. Finally, the project manager finishes up the project by gathering final feedback and conducting closing surveys.
What step of the closing process did the project manager skip in this scenario?
Answers
·
Refer
to documentation created earlier in the project
·
Complete
any necessary follow-up work, such as gathering data and information
·
Conduct
administrative closure of the procurement process
·
Put together closing documentation, such as
creating closeout reports
Answers
·
Gives
the project manager time to meet with the team one last time to complete
missing work
·
Evaluates the project’s performance with
respect to budget and schedule
·
Serves as a blueprint to document what the
team did, how they did it, and what they delivered
·
Provides an evaluation of the quality of work
Answers
·
A project closure document
·
A
risk register
·
A
statement of work
·
An
open items list
Answers
·
They help identify areas for improvement.
·
They
manage stress for project managers.
·
They
allow team members to share details on past projects.
·
They
help with a team member’s performance review.
25. Which of the following
are true regarding a team celebration at the end of a project? Select all that
apply.
Answers
·
It fuels positive change within the team.
·
It helps improve collaboration on future
projects.
·
It
typically needs to be approved by stakeholders.
·
It can be a team-building exercise.
26.
What are the impacts of not formally closing a project?
Answers
·
A strained relationship and lack of
credibility with customers, users, and vendors
·
Project
stakeholders work with project managers to complete the project
·
Not
enough work for the team if the project isn’t closed
·
The
project team will move on to the next project
27.
As a project manager, you are preparing for the initial launch of a product and
further product updates in the near future. Does the initial launch need a
closing process and why?
Answers
·
This
launch does not need a closing process because initial launches can happen
multiple times.
·
This launch does need a closing process
because the first launch is a milestone that will not be re-addressed.
·
This
launch does not need a closing process because that requires more work for the
project manager.
·
This
launch does need a closing process because all projects have a closing process
for milestones.
28. In what ways does a small
closing process at the end of each milestone differ from a formal, more
comprehensive closing phase at the end of the project? Select all that apply.
Answers
·
A formal closing, at the end of a project, is
the last step before a team disbands.
·
A formal closing, at the end of a project,
includes an impact reporting meeting.
·
After
a milestone closing, during the project, there is no need to reach out to
stakeholders.
·
After
a milestone closing, during the project, stakeholders provide feedback
regarding any changes that need to be made going forward.
Answers
·
When
a new team member joins the project
·
At major completions or milestones
·
When
a new task is completed
·
At the end of a project
Answers
·
The project manager can review all tasks to
assure the work is completed and no tasks were missed.
·
The
project manager can ask the client to sign off on the contract documents.
·
The
project manager meets with the team to celebrate the completed work.
·
The
project manager can start another round of user testing.
Answers
·
Get
formal recognition from stakeholders that the project is done
·
Spend
any remaining funds in the project’s budget
·
Ensure
all agreed upon project management processes are complete
·
Confirm
all tasks and work are complete
Answers
·
Project
managers
·
Vendors
·
The
development team
·
Stakeholders
Answers
·
Never-ending
·
Incomplete
·
Unapproved
·
Unwritten
Answers
·
A
never-ending project
·
A
successful project
·
A
deadline project
·
An
abandoned project
Answers
·
If
the team decides the milestone closing process will waste time
·
If
a stakeholder requested it in the project charter
·
If
there are more milestones than project tasks
·
If
the milestones won’t be re-addressed at a later time in the project
Answers
·
Key
accomplishments
·
Next
steps
·
Resources
and project archives
·
Lessons learned
37. What should a project
manager do at the end of a project to document acceptance from all
stakeholders?
Answers
·
Review
the budget with stakeholders
·
Review
the risk register with the stakeholders
·
Ensure
you have written proof that all stakeholders are happy with the outcome
·
Ensure
training documentations are finalized with the stakeholders
38.
Fill in the blank: The project closeout report is made by project managers
primarily for _____.
Answers
·
team
members
·
project managers
·
stakeholders
·
vendors
Explanation: Project
managers are responsible for writing the project closeout report, which is
mainly intended for stakeholders. It provides essential information for
individuals who have a vested interest in the project or are impacted by it,
serving as a complete account of the project's results, successes, and lessons
learned.
39. During the project closeout
stage, you plan to take the team out and award them dinner for their
accomplishments. What step of the project closure stage are we implementing?
Answers
·
A
performance review
·
An
an impact report meeting
·
A
retrospective meeting
·
A team celebration
Answers
·
Daily
project tasks, such as a breakdown in a spreadsheet
·
Resources, such as the original project plan
·
Key accomplishments, such as which objectives
the team met
·
Open items, such as ideas for changes you’d like to make
Answers
·
How
to guides
·
Risk
registers
·
Statement
of work
·
Product
manuals
Answers
·
Abandoned
·
Unwritten
·
Unapproved
·
Never-ending
Answers
·
The
stakeholder feedback survey
·
The
team members’ performance review
·
The
statement of work for the new project
·
The project’s closeout report
Answers
·
Documentation
of stakeholder feedback
·
Links
to the original project plan
·
Technical
information for product deliverables
·
Phone
numbers of all team members and stakeholders
Answers
·
compliments
·
rewards
·
opinions
and biases
·
feedback
Answers
·
retrospective
·
stakeholder
review
·
closeout
·
status
update
Answers
·
Protect
the scope of the project by properly communicating project issues
·
Determine
if the project needs a small closing process at the end of each milestone
·
Review
the project with team members to discuss the details of the project
·
Demonstrate how the project went and discuss the impact of its
product or service
Answers
·
The
team will be able to prevent confusion about the project in the future.
·
The
team will be able to ensure every task is complete.
·
The
team will be able to reflect on performance.
·
The
team will be able to celebrate more in the future.
Answers
·
feedback and lecture
·
criticism and collaboration
·
planning and introspection
·
reflection and improvement
Explanation: A retrospective provides a chance for introspection as well as for making progress. The project team gets the opportunity to reflect on their experiences, evaluate what went well and what may be improved, and work together to discover methods to improve their procedures and performance in future projects during a retrospective.
50. A project manager
describes the purpose and process of a project in their closeout report. What
section are they writing?
Answers
·
Open items
·
Key accomplishments
·
Executive summary
·
Lessons learned
Explanation: In most cases, the portion of the closeout report known as the Executive Summary will be the one in which the project manager discusses the objectives and methodology of the project. In the Executive Summary, a condensed summary of the project is provided, describing its goals, essential procedures, and general purpose. The purpose of this section is to act as an introduction to the final report, providing the audience with a concise summary of the project's background and relevance.